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Jobs in Malaysia   »   Jobs in Bukit Jalil   »   Customer Service jobs   »   Customer Service (Game Industry)

Customer Service (Game Industry)



  • Manage the gaming community to improve the overall player experience.
  • Generate player acquisition programs to continuously expand our player base across all territories.
  • Administer player behavior in our social media networking channels.
  • Provide seed content and execute content plans into social applications as needed.
  • Provide customer service to players, including answering questions, responding to complaints, resolving payment issues.
  • Produce comprehensive report based on metrics from the game, social media, and from feedbacks gathered from the community.
  • Work with Marketing team, to coordinate community postings across other digital channels.
  • Alert appropriate internal teams as issues arise and work with them to resolve issues.


  • Language Required: English & Mandarin
  • Excellent in communication and writing skills
  • Knowledge in social media management such as Facebook, Discord and YouTube
  • Passion for mobile games
  • A team player & Able to work with less supervision
  • Able to work perform shift-based work (as required) including evenings, weekends and/or holidays.
  • Fresh graduates will be considered as well

Perks and Benefits

  • Casual dress code
  • Fun working environment
  • Birthday Leave
  • Frequent team building events
  • Good career progression
  • Subsidiary of SEGA
✱   This job post has expired   ✱
Company Overview

If you love games, why not work at goGame?

goGame is a mobile game publisher and subsidiary of SEGA. Founded in 2015 by industry veteran David Ng, we offer a full range of publishing services and tools to help mobile game developers achieve success in the app stores. Some of the games we’ve published include Disney Crossy Road in Southeast Asia and Dragon Project for (most of) the world.

If you join goGame, you’ll be working with people from various countries, cultures and specializations in Singapore, Indonesia, Malaysia, Taiwan, Thailand, Vietnam and the Philippines.

We love working with people who are passionate, ambitious, and enjoy a challenge. If that sounds like you, we’d like to meet you!

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Company Summary
Go Game Malaysia Sdn Bhd
26-50 employees
Information Technology
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