Total 1,374 Customer Service jobs

KEY RESPONSIBILITIES

• Respond to requests for technical assistance in person via phone, electronically.
• Research questions using available information resources.
• Follow standard Helpdesk procedures.
• Advise user on appropriate action.
• Log all help desk interactions.
• Prepare activity reports
• Administer help desk software.
• Respond and resolve IT Helpdesk cases within SLA commitment.
• Redirect problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes and update.
• Any other duties as and when deemed necessary.
• Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented.

KEY REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Candidate with at least 2-3 years of working experience in helpdesk/service desk - software & application support as well as troubleshooting.
• Experience/exposure to insurance industry would be an added advantage.
• Willing to work shifts, weekends & public holidays.
• Contract position(s) available.
   

Let's care for tomorrow. For helping those around us to the best of our ability

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Highlights

• KPI Incentives/ Allowances
• Medical Insurance, Medical Leave & Annual Leave
• Near to public transport - MRT Conchrane Station (Office Sunway Visio)

Role & Responsibilities

• This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
• Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
• Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
• Ensuring excellent service is delivered to customers

Job Requirements

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Mandarin (speak, read & write)

Benefits Offered

• EPF, Socso & EIS
• Medical Leave & Annual Leave
• KPI Incentive
• Medical insurance
• Competitive salary package
• Training provided
• Fast career advancement opportunity
• Cross culture & fun working environment

Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Open culture

Job Highlight:

• KPI Incentives/ Allowances
• Medical Insurance, Medical Leave & Annual Leave
• Near to public transport - MRT Conchrane Station (Office Sunway Visio)

Role Summary:

Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.

So what’s your mission as Webhelper?

You will be responsible on the key projects includes:

• Ensure a continuous engagement with our key clients on their business inquiries via communication platforms including live chats, emails, and phone calls
• Act as main point of contact for managing diverse business issues from our key clients including product knowledge, functionality information, and assistance on technical aspects of the business services
• Ensure a proper documentation procedures with clients, data accuracy in the relevant contact management system, and enhance a variety of media sources that interface with the service centre
• Deliver a WOW customer experience to ensure the branding of Webhelp in market

Let us know more about you?

If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!

• A minimum SPM qualification from Secondary education. It will be an advantage if you have a diploma, bachelor’s degree, or professional qualification in any areas of study
• A fresh graduate but have passion on exploring career in BPO industry? Yes sure!
• A great communicator and strong interpersonal skills during people interaction
• A proficient speaker and writer using English and Cantonese. Why? You will be handling business issues from our global client in Hong Kong market
• You have relevant experience in customer service, client support, technical support in BPO or any relevant services sector before? That’s a plus point for you!
• You are willing to tailor your working schedule based on the business needs of our global clients to ensure a strategic interaction and efficient business process

Thinking what’s make you to join our global team? Here’s why:

Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:

• Competitive salary package
• KPI allowance
• Medical insurance

Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Open culture

Job Highlights

• KPI Incentives/ Allowances
• Medical Insurance, Medical Leave & Annual Leave
• Near to public transport - MRT Conchrane Station (Office Sunway Visio)

Role & Responsibilities

• This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
• Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
• Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
• Ensuring excellent service is delivered to customers

Job Requirements

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Traditional Mandarin & Cantonese (speak, read & write)

Benefits Offered

• EPF, Socso & EIS
• Medical Leave & Annual Leave
• KPI Incentive
• Medical insurance
• Competitive salary package
• Training provided
• Fast career advancement opportunity
• Cross culture & fun working environment

Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Open culture

ROLES & RESPONSIBILITIES

Section 1: Application Due Diligence and Presentation

1. Submission of application

• Facilitate and provide consultation to applicants in submitting online application process.

2. Due-diligence on applications

• Perform documentation completeness check on submitted applications.
• Conduct due-diligence on applications, new or existing. Provide comprehensive review and feedback based on the submitted applications.
• Analyse the business and financial aspects of the applications to determine the value-adds of the proposal i.e. innovation, uniqueness, scalability, impact to industry vs country, job creation, investment into the country.

3. Presentation to the Approval Committee meeting

• Present the evaluation and recommendation to the Approval Committee for discussion and decision.
• Effective pre-meeting and post-meeting documentation that includes cross-tabulation data, meeting invites, minutes of meeting, etc.

Section 2: Value-add

1. Cross-division, department, and focus area collaborations.

2. Perform additional due diligence, special assignment, ad-hoc functions, and related duties as and when necessary.

REQUIREMENTS

Qualifications 

• Bachelor’s Degree in IT/ Business Studies with at least 2 years of working experience in ICT domain.
• Experienced and well-articulated presenter.
• Bachelor’s Degree in IT/ Business Studies with at least 2 years of working experience in ICT domain.
• Experienced and well-articulated presenter.

Technical Skills / Knowledge Specialization:

• Strategic Thinking
• Achievement Orientation
• Negotiation
• Problem solving

Soft Skills:

• Excellent communication and presentation skills to internal and external stakeholders
• Team Spirit and Client Relationship Management
• Interpersonal skills
• Organizational Competencies:
• Compliance and Integrity, Teamwork, Communication, Achievement Orientation and Organizational Awareness

Communication Competencies:

• Bahasa Malaysia, English (Excellent)

Note: Key skillset; Excellent communication and presentation skills, Experienced and well-articulated presenter, and good knowledge in ICT domain.

Perks & Benefits

• Flexible working hours
• Regular team activities
• Open culture
• Personal development opportunities

Areas of Responsibility:

• Keep track of contract onboarding tasks, including but are not limited to: Contract validation, data input into all relevant systems, setup confirmation and archiving
• Ensure a customer-centric approach and meets customer needs
• Outbound phone calls, when required to collect additional customer information.
• Actively provide relevant input in problem solving activities and implement agreed solutions
• Challenge current methods of service delivery and identify, recommend and implement improvements
• Bring external best practice and perspectives, including customer and user experience trends from the sector & beyond
• Act as a temporary support of other teams in the organization
• Participate in the implementation and deployment of new processes, systems and standards
• Participate in onboarding of new team members

Competencies, Skills and Experience

Competencies:

• Customer focused
• Analytical and solving abilities
• Interpersonal abilities

Skills:

• Analytical skills
• Proactive, self-driven
• Solution-oriented
• Well-developed interpersonal skills to be able to effectively liaise with all levels of staff and customers
• Able to work under pressure
• Able to work with various computer systems/programs

Experience:

• Extensive experience in the field of customer services/ Onboarding
• Financial Experience
• Implementing project initiatives
• Client/ Back Office support
• Experience in the field of customer services in branch of cashless payments
• Key account management experience

Compliance:

• Contribute to health and safety at work by identifying, reporting and controlling hazards and promptly reporting incidents.
• Comply with all applicable company policies.
• A favourable Police Check and other background checks are required.

Information Security

• Comply with company policies and procedures in relation to Information security and confidentiality.
• Avoid working in a manner that represents any unacceptable risk to information security, including non-work activities which result or could result in breach of the information security policy.
• Report any breach of privacy, security or confidentiality in a timely manner to protect the interests of the company.

Perks & Benefits

• Central location
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Responsible to conduct and manage approved programs and activities under sectoral program unit. Their duties include completing pre, during and post-program activity preparation.

Program Planning and Coordination

• To design, plan, coordinates programme activities and build partnership and manage resources via technology platform that are align with the Digital Content Development Department(DCD) goals
• Innovation and critical thinking process to plan technology platform that can leverage the growth of Digital Creative Content business local and regionally
• Planning and mobilised resources in executing programmes within the project timeline

Stakeholder Management

• To manage partners relationship and deliver the high impact programmes of DCD to meet its goal and objective
• Data collection and analysis of market trends to develop programmes that align with projects goals
• To manage on deliverables of the clients / partners via the program platform To build business relationship with partnership to grow the program platform
   

Qualifications 

• Degree holder in any related field
• Minimum of 2 years working experience in project management or event/ program coordination
• Well versed in Microsoft Office usage
• Understanding the digital content industry (Games / Animation) is an added advantage

Desired Competencies

• Strategic Thinking and business acumen
• Presentation Skills
• Client & Relation Management
• Problem Analysis & Problem Solving
• Project Management & Coordination

Successful applicant will be engaged on Contract For Service (CFS) basis for a period of 2 years, with option to renew subject to business needs.

Perks & Benefits

• Casual dress code
• Personal development opportunities

Duties & Responsibilities 

Programme Management

Project planning, develop value propositions and implement the development of DE Rantau programme:

• Plan and implement the programme, focusing on promoting and engaging active participation of the targeted communities and platforms/ digital service providers.
• Facilitate and participate in engagements with the public & private sectors and general public in creating value add propositions to the target communities and market.

Strategy 1: Development of DE Rantau Hubs in selected locations

• Plan and implement the development of DE Rantau Hubs at selected locations, working closely and consistently with the relevant state/ local councils/ relevant ministries and agencies. This include coordinating awareness/ briefing, onboarding and various networking sessions to ensure high participation by the target communities i.e. accommodation owners and providers including hotels, homestays, resorts, chalets etc.
• Initiate, manage and facilitate the appointment and management of service providers (DE Rantau Hub Partners) which will assess, certify and monitor DE Rantau Hubs.
• Revise and review the criteria and value propositions of DE Rantau Hubs and facilitate the selection process with DE Rantau Hubs Partners.
• Drive efforts to ensure the yearly KPI for DE Rantau Hubs are achieved as planned, and continuous improvements are made to sustain DE Rantau’s programme offerings.

Strategy 2: Development of DE Rantau Ecosystem Services

• Assist with the planning and implementation of various digital and platform service providers based on the respective service sectors which will help supplement the livelihood of digital nomads, DE Rantau Hubs and the businesses in the selected DE Rantau locations.
• Assist with the development and revision of criteria and value propositions for DE Rantau Ecosystem Services and facilitate the selection process of DE Rantau Ecosystem Services Partners.
• Assist with the awareness, onboarding and rolling-out activities with DE Rantau Ecosystem Services Partners to ensure that the yearly KPI for DE Rantau Ecosystem Services is achieved as planned.
     

Qualifications 

• Bachelor Degree in any related field.  
• At least 5 years of working experience preferably in technology/ consultancy/ business related function with experience in business development, project planning and implementation.
• Experience in tourism, hospitality, travel, retail and F&B as well as digital adoption initiatives would be advantageous.

Successful applicant will be engaged on Contract For Service (CFS) basis for a period of 2 years, with option to renew subject to business needs. 

Perks & Benefits

• Casual dress code
• Personal development opportunities

Core Deliverables

• Build scalable, re-usable, impactful data science products and solutions.
• Delve into the data of different systems, structured and unstructured, both in batch and in real-time, to discover hidden relationships and valuable information.
• Apply rigorous statistical thinking to extract signals from noise.
• Undertake appropriate preprocessing of structured and unstructured data with the additional support of Data Engineers and evolve and build new dashboards and/or data-related products.
• Build advanced/predictive models to forecast the likelihood of a particular outcome or make recommendations.
• Use statistical, algorithmic, data mining, and visualization techniques to model complex problems, find opportunities, discover solutions, and deliver actionable business insights.
• Collaborate and work across functional and multidisciplinary teams in a dynamic environment to develop an understanding of evolving/agile business needs.
• Track and resolve risks, issues, and action items throughout the project lifecycle.
• Ability to optimise the codes/algorithms to ensure processes perform optimally.
• Develop analytics reports and visualisation dashboards for business monitoring and delivering insights.

Qualifications 

BS/MS in Computer / Data Science, Mathematics, Applied Science, Statistics, AI, or other quantitative Science / Engineering field.

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Duties and Responsibilities

1. Provide advisory role to Business Unit on procuring of goods and services activities of medium risk and complex.

2. Assesses, develop, and implements long and short-range plans that support the Business Unit on procuring of goods and services activities.

3. Works with Business Unit to ensure early procurement involvement in developing purchasing strategic plans

4. Responsible for establishing, executing and procurement tracking project plans.

5. Recommends and implements improvements in procurement processes.

6. Responsible for supporting Business Unit in their procurement activities within the assigned location or geography.

7. May participate in procuring activities in support of multiple Business Units.

8. Communicates / negotiates with Business Unit, Suppliers, and management team.

9. Prepares presentations for procurement related activities.

10. Accountable to ensure that MDEC policies, processes and guidelines are understood and followed.

11. Assumes additional responsibilities as assigned.

Requirements

1. Purchasing related working experience (>7 years)

2. Bachelor's Degree

Perks & Benefits

• Flexible working hours
• Regular team activities
• Open culture
• Personal development opportunities

Job Purpose 

To provide critical shared back-office operations to all departments in the division to achieve the divisional goals which in turn achieve organizational goals in adherence to quality of work and within agreed SLA.

 
Duties & Responsibilities 

• Handle end-to-end internal and external committee/project meeting arrangement.
• Liaise and manage external stakeholders towards completion of committed work.
• Handle the selection of project monitoring assessors.
• Handle the appointment of assessors and committee members.
• Handle and process client’s application i.e. post MD matter and etc, from start till completion within the agreed SLA. Perform proper due diligence and verification of documents. Present the evaluation and recommendation to the Approval Committee.
• Communicate outcome of client’s application tactfully and effectively as well as to manage their expectations.
• Handle client’s appeals tactfully and responsively.
• Advise and resolve issues on queries/complaints by clients in a timely manner.
• Maintain up-to-date data recording and storing documents in sharepoint and EDMS (Electronic Document Management System).
• Provision of data reporting services.
• Perform periodic checks on MDEC website to ensure data and documents published on MD are up-to-date and correct.
• Maintain the smooth operation of the systems under the department’s purview.
• Manage the issuance of MD Digital Certificate.
• Perform back office operations to support the departments in the Division.
• Perform additional due diligence, special assignment, ad-hoc functions, urgent requests and related duties as and when necessary.
• Work together with team members and collaborate with other Divisions to ensure smooth delivery of customer’s experience.
• Provide regular updates to Head of Division.
   

Qualifications 

Extensive Experience (> 5 years and above) in bachelor’s degree in business studies/ Management / Information Technology.

Competency Required 

Technical Skills / Knowledge Specialization:

Business Evaluation and Analysis, Sytems and data Management, Project Management and Client Management.

Soft Skills:

Strong organizational skill, Interpersonal skill, Teamwork, Work ethic, Critical thinking, Communication skill (both written and verbal), achievement oriented, attention to detail, problem solving, attitude, motivation, adaptability and time management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Requirements

• SPM and above
• Good communication skills 
• Able to start work immediately
• Computer literate and able to work independently
• Proficiency in Microsoft Office
• Excellent phone and presentation skills
• Good negotiation and problem-solving skills
• Able to communicate in Mandarin will be an added advantage

Responsibilities

• To assist on daily salon operation works
• Scheduling of Therapist and customers’ servicing appointment
• Front desk task such as attending to customers well as incoming & outgoing call
• Managing WhatsApp messaging
• Handle Company’s social media accounts
• Organization and multi-tasking skills
• To perform ad-hoc tasks assigned by superior
• Able to handle sensitive, confidential information

Interested candidates please submit your application through Jobstore.com

Job Descriptions

• Atleast Diploma in relevant field (Engineering – Mechanical/ Civil/ Instrumentation)
• Between 2-3 years’ experience in the field, preferably experienced in pipeline inspection or pipeline related field work
• Provide technical support and knowledge to the team
• Ensuring that Occupational Health & Safety guidelines are adhered to at all times
• Preparation of documents, reports and checklists.
• Ability to multitask and expand scope of work.
• Work independently.
• Good in verbal and written communication skills.
• High-level numeracy skills.
• IT Skills - MS Office, Excel, Project, Word.
• Strong organizational skills – with the ability to prioritize and manage workloads effectively
• Strong problem-solving skills and the ability to produce work to a high standard with strong attention to detail.
• An ability to work well with others and build a positive and friendly working relationship across the team supporting colleagues as necessary
• Able to travel for long duration, either onshore or offshore.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities

Responsibilities:

• Preparing and developing technical presentations to explain our company's products or services to customers.
• Discuss equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.

Requirements:

• A bachelor's degree in Chemical engineering, marketing, business administration, or a related field.
• Experience in sales and the technology field
• Strong communication, interpersonal, customer service, and sales skills.
• The ability to relate technical information to non-technical customers.
• Excellent technical and problem-solving skills.
• Good leadership and team working skills.
• Willingness to continue your sales and engineering education.
• Willing to travel.
• Male only.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Monthly Payment with EPF & SOCSO

KEY ACCOUNTABILITIES:

1. Looking for new accounts and service existing accounts (HORECA, Hotels and schools)
2. To meet and exceed monthly sales target
3. Promote new products to customers
4. Perform daily sales call routine and payment collection within the payment terms agreed.
5. Conduct market research, identify opportunities and monitor development trends and feedback to management.
6. Establish and build strong relationship with customers.
7. This position is required to liaise with Non-Halal Business related customers but our products are all Halal.

Main Service Area:

Johor Area especially Johor Bahru

Brands on hand:

Nestle Ice Cream, Lactel yogurt, F&N chilled Milk, Ramly, First Pride, EB, Nutriplus, Emborg and many more
主要职务：

寻找新的客户，负责原有的客户
主要客户群有cafe, 烘培店，酒店，火锅店，学校等等
卖的产品有冰淇淋，鲜奶，牛油，火锅料，炸料还有其他的奶制品
有冲劲，想赚更多的人，请致电我们安排面试

Mr Foo 0127873369

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities