Posted by Customer Service Manager Job Description
A Customer Service Manager is a professional responsible for providing exceptional customer service by leading and motivating their team and creating customer loyalty programs.
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Customer Service Manager responsibilities include:
- Enhancing customer service, creating engaged consumers, and fostering organic growth
- Taking responsibility for consumer issues and seeing them through to resolution.
- Clearly defining the mission and deploying strategies aimed at achieving it.
Job Brief
We seek an experienced Customer Service Manager to provide superior customer service and to promote this philosophy throughout the organization. The objective is to maintain the department’s efficiency and profitability, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
Responsibilities
- Enhance customer service, create engaged consumers, and promote organic growth.
- Accept responsibility for consumer issues and see them through to resolution.
- Establish a precise mission and employ strategies aimed at achieving it.
- Develop procedures, policies, and standards for service.
- Maintain accurate records and documentation of customer service interactions.
- Perform statistical analysis and create precise reports.
- Recruit, mentor, and develop customer service agents and foster an environment that encourages and empowers their success.
- Keep abreast of industry advancements and implement best practices in areas for enhancement.
- Manage assets and allocate resources to attain qualitative and quantitative objectives.
- Adhere to and administer the budget as approved.
- Maintain an organized workflow based on priorities.
Requirements and Skills
- Proven experience as a Manager of Customer Service, Retail Manager, or Assistant Manager
- Experience providing support for customers
- Excellent understanding of management practices and procedures
- Competence in English
- Knowledge of customer service applications, databases, and tools.
- Knowledge of the most recent technological trends and applications
- Strategic thinking and the capacity to lead
- Excellent interpersonal and communication abilities
- Superior problem-solving and multitasking abilities
- Orientation toward the customer
- Bachelor of Science in Business Administration or a relevant field
Salary Range
The average monthly salary for Customer Service Manager jobs in Malaysia ranges from RM 5,250 to RM 7,750.
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