Posted by JOB BRIEF
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
WHAT DOES A RECEPTIONIST DO?
As a Receptionist, you will be the first point of contact for our company. A receptionist’s duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the company. Furthermore, you will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
In addition, to be successful as a receptionist, you must have a pleasant personality because this is also a customer service role. Next, you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Also, multitasking and stress management skills are essential for this position. This role may require working in shifts. Therefore, flexibility is a plus.
Ultimately, a receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively. Lastly, a receptionist must execute all administrative tasks to the highest quality standards.
RESPONSIBILITIES
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material such as pens, forms and brochures
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical duties such as filing, photocopying, transcribing and faxing
REQUIREMENTS & SKILLS
- Proven work experience as a receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Multitasking and time-management skills, with the ability to prioritise tasks
- Customer service attitude
- High school degree and additional certification in Office Management is a plus
SALARY RANGE
The monthly salary range for a receptionist is between RM 1,800 to RM 2,500.