The 7 Best Customer Care Jobs in Malaysia

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There are many job options for those considering a career in customer care. These positions are available in almost every industry. Top employers include call centers, brick-and-mortar and online retailers, credit card companies and agencies, insurance companies, and financial institutions.

A suitable candidate for a career in customer service should have strong listening, communication and phone skills, and should excel at problem-solving, documenting information, resolving conflict, analyzing information, building relationships, and multitasking.

Most customer service positions require a diploma and familiarity with computers. Many companies will provide on-the-job training. In many cases, there are opportunities for job growth and advancement that do not require additional education and training.

For management positions, a college degree or experience is typically required, and excellent communication skills and customer orientation are necessary.

Here are some common customer related jobs and what they pay:

1. Call Center Executive

As a call center executive, you can work at a virtual call center from home or work inside a call center. Regardless of the location, you’ll answer phone or email inquiries from customers. Depending on the job, you’ll place orders, respond to and handle customer issues, or make appointments. Call center staff are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.

Recommend Jobs: CSE AUTOMOTIVE TECHNOLOGIES SDN. BHD. / Shah Alam, Selangor

2. Client Relations Manager

Client relations staff build and maintain relationships with their organization’s most important customers. This is a hands-on position working with assigned clients to make sure that they are satisfied with the company’s services and products. Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to make sure customer needs are met.

Recommend Jobs: VATECH GLOBAL ASIA HQ SDN BHD/Petaling Jaya, Selangor, MY

3. Client Services Coordinator

Client services coordinators are responsible for ensuring tasks are completed. They may handle order processing, setting up and coordinating services, tracking deliveries and installations, and resolving customer issues. This job requires solid phone skills and the ability to juggle several tasks simultaneously.

Recommend Jobs: VATECH GLOBAL ASIA HQ SDN BHD/Petaling Jaya, Selangor, MY

4. Customer Service Representative

A customer service representative is the catch-all job title for many different roles in customer service. Customer service representatives interact with customers to process orders, provide information about an organization’s products and services, and resolve issues.

Almost every organization provides some level of customer service, so customer service is a common job role.

Recommend Jobs: INHESION SALES & MARKETING (M) SDN BHD /Klang, Selangor, MY

5. Front Desk Associate or Receptionist

If you have strong interpersonal skills and the ability to handle in-person and phone communications, a front desk position is a good job option. In a corporate setting, you will likely work a 40-hour week. A position at a hotel, resort, or other hospitality facility will probably require additional hours working nights, weekends, and holidays.

Recommend Jobs: EMAAR RESOURCES SDN. BHD. / Ampang Jaya, Selangor, MY

6. Member Services Specialist

Member services specialists provide a high level of customer care to members. For example, you may be serving an elite credit card holder or a client of a bank or an insurance company. This job entails answering questions, providing services, and explaining benefits to members. Work hours and salary vary, depending on your employer.

Recommend Jobs: SUDONG SDN BHD (MEMBER OF SINGTEL GROUP) / Malacca, Malacca, MY

7. Technical Support 

If you have solid technical skills; product-specific software, application, or hardware skills; and the ability to troubleshoot, solve problems, and deal well with people, consider a tech support role. This in-demand job may require a college degree, certification, or training. This job may be done remotely. For example, Apple hires At-Home Advisors.

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