Posted by Telemarketer Job Description
Telemarketer are professionals responsible for selling products or soliciting donations over the phone with prospective consumers. Their responsibilities include keeping track of consumer contact lists, explaining the benefits or advantages of their services, and collecting payment information as required.
Telemarketer responsibilities include:
- Using a phone directory to make cold calls to promote products or solicit donations
- Responding to incoming inquiries from prospective clients
- Using scripts to provide information about a product’s features, prices, etc., and its advantages.
Job Brief
We seek an enthusiastic Telemarketer to generate sales in a fast-paced environment by making unsolicited calls or responding to requests. You will persuade current or prospective consumers to purchase products or services.
A successful telemarketer must be personable and convincing. You must quickly comprehend the customer’s demands and provide solutions that meet those needs. The optimal candidate will also have the patience and composure to deal with hostility and complaints.
The objective is to promote business development by increasing the company’s customer base.
Responsibilities
- Using a phone directory to make cold calls to promote products or solicit donations
- Respond to incoming inquiries from prospective clients.
- Utilize scripts to provide information about a product’s features, prices, etc., and to describe its advantages.
- Ask pertinent inquiries to comprehend the customer’s needs.
- Persuade the customer to purchase by illustrating how the product or service meets their requirements.
- Accurately record the customer’s personal information in a computer system.
- Handle complaints and doubts to protect the company’s reputation.
- Go the “extra mile” to achieve sales quota and to facilitate future sales.
- Keep track of contacts and sales and document pertinent information.
Requirements and Skills
- Proven track record as a telemarketer or in a comparable sales/customer service role.
- Proven track record of exceeding sales mandates, preferably via telephone.
- Knowledge of pertinent computer applications (CRM software) and telephone systems.
- Outstanding communication and presentation abilities
- Competent in English
- Capable of negotiating and handling complaints
- persistent and focused on results
- Patient and able to deal with customer refusal
- SPM
- A degree is a plus.
Salary Range
The average monthly salary for Telemarketer jobs in Malaysia ranges from RM 2,300 to RM 3,500.
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