Posted by Concierge Job Description
A Concierge is a professional who is the initial point of contact between an organization and its visitors. They respond to inquiries, direct phone calls, and coordinate travel arrangements; in short, they ensure that every visitor feels welcome while always upholding company culture. There are typically concierge positions in the hospitality industry.
Among Concierge responsibilities are:
- Greeting guests upon arrival and confirming reservations
- Serving as the primary point of contact for visitors requiring assistance or information
- Understanding customer requirements and providing personalized solutions by suggesting hotel-provided activities and amenities
Job Brief
We are seeking a dependable hotel concierge to work at the hotel’s primary lobby desk. You will be the first to interact with our guests, so the first impression of our hotel will depend on your hospitality and professionalism.
The optimal candidate will be intelligent and trustworthy, capable of greeting customers warmly and handling all incoming requests. You will also protect the hotel and its residents by monitoring who enters and exits our property.
The objective is to contribute to a positive customer experience to enhance our reputation and sustain our expansion.
Responsibilities
- Greet patrons at the door and confirm reservations.
- Serve as the point of contact for visitors who require assistance or information and attend to their needs.
- Comprehend the customer’s requirements and provide personalized solutions by suggesting hotel-provided activities and amenities.
- Acquire in-depth knowledge of the property, surrounding venues, and businesses to make the most appropriate recommendations.
- Organize events, excursions, and transportation for hotel guests upon request.
- Accept calls, make reservations, distribute messages and correspondence, and reroute calls.
- Respond to customer complaints and determine the proper resolution.
Requirements and Skills
- Proven experience as a concierge; customer service or pertinent experience is a plus.
- English proficiency; bilingualism is strongly preferred
- Outstanding communication abilities
- Polite and self-assured, with an abundance of tolerance
- Multitasking and time-management skills
- Ability to resolve issues with a customer-centric focus.
- SPM is required; a degree in hotel management or a related field is a bonus.
Salary Range
The average monthly salary for Concierge jobs in Malaysia ranges from RM 1,800 to RM 3,100.
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