Posted by Front Office Manager Job Description
This job description template for a Front Office Manager can help you attract the most qualified candidates to effectively manage your reception area. Modifying this job template to your company’s or hotel’s needs is easy.
Job Brief
We seek a Front Office Manager to oversee the reception area. You will serve as the ‘face’ of our organization and ensure that visitors receive a cordial greeting. In addition, you will coordinate all front desk activities, such as phone calls, reservations, and visitor services.
To supervise and lead our team as Front office manager, you should combine a pleasant disposition with a dynamic professional attitude. Our optimal candidate can effectively handle customer complaints and has a strong customer service mentality.
Ultimately, you should be able to ensure that our front desk provides our consumers with professional and cordial service.
Front Office Manager Responsibilities
- Ensure the front desk is neat and stocked with all necessary stationery and materials (pens, forms, and informative pamphlets).
- Train, supervise, and assist office personnel, such as receptionists, security guards, and contact center agents.
- Schedule changes
- Ensure prompt and precise customer service.
- Manage customer complaints and specific requests.
- Evaluate urgent situations
- Inventory and ordering of office supplies
- Ensure efficient mail delivery.
- Prepare and monitor the budget for the office.
- Maintain accurate records of office costs and expenses.
- Ensure compliance with company policies and security requirements.
Requirements and Skills
- Proven experience as a Front desk manager or Reception manager is required.
- Practical knowledge of office machinery (such as fax machines and printers).
- Expertise in customer service, office administration, and accounting fundamentals
- Oral and written proficiency in English
- Solid familiarity with MS Office, especially Excel and Word
- Excellent interpersonal and communication abilities
- Excellent organizational and multitasking skills
- Problem-solving expertise
- SPM; additional credentials are an advantage.
Salary Range
The average monthly salary for Front Office Manager jobs in Malaysia ranges from RM 3,600 to RM 5,800.
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Anisa is a writer who focuses on career and lifestyle topics in an effort to motivate both job searchers and employers towards greater fulfillment in their professional lives.
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